Cancellation and Refunds
At mithdi, we understand that plans can change. If you need to cancel your order, please review our cancellation policy below:
Order Cancellation: You can cancel your order anytime up to the cut-off time of the slot, which is before the product gets dispatched.
How to Cancel:
- Call our customer service team at [Customer Service Phone Number].
- Alternatively, you can cancel your order directly on our website.
Refund Process:
- We will refund any payments already made by you for the order as Store Credit.
- This Store Credit can be used for future purchases on our website.
- Your refund amount will be credited to your bank account via UPI or other channels within 4-5 working days.
We appreciate your understanding and cooperation.
We strive to deliver the highest quality Indian sweets to our customers. However, we understand that there may be rare instances where the product does not meet your expectations. Please read our refund policy carefully:
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No Returns Policy: We do not accept returns of any products once they have been delivered.
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Quality Issues: If you receive a product that is of poor quality or affected by fungi, we have a policy to refund the amount. To process your refund, please follow these steps:
- Contact our customer service team within 24 hours of receiving the product.
- Provide detailed information about the issue, including photos of the affected product.
- Our team will review the information and may contact you for further details or clarification.
- Once the issue is verified, we will process your refund promptly.
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Contact Information: For any refund requests or inquiries, please reach out to our customer service team at [Customer Service Email/Phone Number].
We appreciate your understanding and cooperation.