Refund policy

Effective Date: 20 May 2025

At Mithdi, we strive to deliver the freshest and highest-quality Indian sweets to your doorstep. Due to the perishable nature and short shelf life of our products, we have a specific return and exchange policy to ensure food safety and customer satisfaction.

1. Returns

No Physical Returns:
We do not accept physical returns of products once delivered, as our sweets are perishable and have a limited shelf life. This helps us maintain hygiene and product quality standards.

2. Refunds

Refund Eligibility:
If you receive a damaged, spoiled, or incorrect product, you may be eligible for a refund.

Verification Process:
To process a refund, you must notify us within 48 hours of delivery. Our executive will verify your claim through photographs or a video call.

Refund Process:
Upon successful verification, we will initiate a refund to your original payment method. The refund process typically takes 3–7 business days after approval. After approval process is successfully done the money will be refunded in 3-4 business days.

Non-Refundable Cases:
Refunds will not be issued for reasons such as change of mind, incorrect address provided, or if the complaint is made after 48 hours of delivery.

3. How to Initiate a Refund or Exchange

Contact our support team at [support@mithdi.com] or call our customer care number within 48 hours of delivery.

Provide your order number, a brief description of the issue, and supporting photographs or request a video call for verification.

Our executive will guide you through the next steps.

4. Additional Information

We reserve the right to deny refund or exchange requests that do not meet our policy criteria.

For any queries or assistance, please contact our customer support.

This policy is designed to ensure food safety, product quality, and customer trust. Thank you for choosing Mithdi.com for your sweet cravings!